Welcome to the Refund & Returns Policy of Trust Air Cooling Center. Our goal is to provide transparent and fair service practices while ensuring customer satisfaction.
1. Service Nature
Since we provide on-site appliance repair and cleaning services, refunds are evaluated based on the type of service delivered rather than physical product returns.
2. Inspection Charges
Inspection or visit charges, once paid, are non-refundable because they cover technician time and travel.
3. Repair Services
Refund requests for repair services may be considered only if:
- The agreed repair work was not completed, or
- A billing error occurred
If a repair issue persists within the limited service warranty period, we will prioritize re-service instead of issuing a refund.
4. Spare Parts
Spare parts installed during repair are non-returnable and non-refundable once fitted and approved by the customer, unless proven defective.
5. Cleaning Services
Results of sofa or kitchen cleaning depend on material condition and stain severity. Refunds are not provided based on expected visual outcomes when service has been performed correctly.
6. Cancellation Before Service
Customers may cancel a booking before technician dispatch. If advance payment was made, eligible refunds will be processed after deducting applicable service or processing fees.
7. Refund Processing
Approved refunds, if any, will be processed through the original payment method within a reasonable time frame.
8. Customer Responsibility
Customers should verify service details and pricing before work begins. Approval indicates acceptance of charges.
9. Dispute Resolution
Any concerns should be reported promptly so we can review and resolve them fairly.
10. Policy Updates
We reserve the right to modify this policy at any time. Continued use of our services indicates acceptance of updated terms.
11. Contact Us
For refund-related questions, please contact our official support channel.